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direct telephone customer assistance

when we joined kashflow could get telephone customer support. now we are advised to use email support tickets etc which we have not found time effective. When the issue is not resolved we are further advised to post to Canvass. Can kashflow customer support be more supportive and proactive and take these ideas to their product development team please? The voting system and overall canvass experience is time consuming and not focussed on resolving issues quickly and efficiently.
  • Laura
  • Jan 10 2017
  • Acknowledged
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  • Guest commented
    April 30, 2019 07:01

    they don't even reply to support emails anymore, they would never answer the phone.