A remote support facility through KashFlow Connect
I recently used a remote support application to assist a client with the matching of some bank transactions on their KashFlow account. This made easy work of what can prove frustrating when you (the accountant) cannot see what 'clicks' the client is making/screen they are veiwing.
Can I suggest that a live remote support facility through KashFlow Connect be set-up, to enable the accountant to view the client's selections in real time and provide (over the phone) assistance with queries. This would be a great training aid and reduce time/frustration clients new to the software/book keeping find in overcoming what are simple tasks.