Help us improve

Answer calls rather than try and solve them through email

Just so slow, I want a real person talking me through not to be fobbed off with web-videos or short email responses

  • Guest
  • Oct 23 2017
  • Acknowledged
  • Dec 31, 2019

    Admin response

    Thanks for your feedback, We have raised this internally as an idea for improvement and we will keep you up to date with progress.

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  • Mark GULLIVER commented
    3 Aug, 2021 06:16pm

    Support is basically non existent

    I've been chasing since 18th July and been fobbed off. Last call from 2nd line support and from someone who doesn't use the system -= what good is that to anyone !!!!

    180 people risk not getting paid

  • Guest commented
    6 Oct, 2020 07:53am

    I totally agree with this. The support is terrible. I work once a week for a company that uses KF. If have a question - I have to raise a ticket which usually takes at least 24 hours to answer by which time I have left for the week. By the time I go back the following week KF has closed the ticket and its back to square one if the problem hasn't been solved. My no. 1 reason not to recommend KF.

  • Guest commented
    14 Feb, 2020 02:43pm

    Agree with all the comments about support. Transferred over from IRIS Payroll, where support was quick and easy. Kashflow support is ridiculously deficient for this day and age! 

  • Guest commented
    3 Jan, 2020 11:20am

    Totally agree with this.  I have been annoyed by this many times over the last 5 years.  AND  the email support usually takes at least 24 hours to get a reply.  What use is that when you have an immediate problem? Which you obviously do because you are looking for support.

  • Guest commented
    31 Dec, 2019 10:51pm

    I totally agree it takes a lot of emails to get any where, when really what you need is to talk to a Human and you can get things sorted a lot quicker takes all the stress away 

  • Guest commented
    31 Dec, 2019 03:52pm

    Their support is diabolical.  We were actually told that telephone support was available before we signed up.  When we found it wasn’t, we cancelled the contract and went back to Payroo.  Their support is not great, but at least you can get it when you need it!

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