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Status Acknowledged
Product KashFlow Payroll
Created by Guest
Created on Jul 18, 2017

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Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit KFP-I-24 Answer calls rather than try and solve them through email.

MUCH BETTER SUPPORT NEEDED Merged

It should be possible to call up and get immediate on the phone support, I am new to Kashlow and was given the impression that on the phone support was available, to be honest I am very disappointed and getting stressed out by the difficulties i encounter using it and having to wait for an email answer which is insufficient.

  • Bev Oldfield
    Reply
    |     Oct 2, 2020

    I too think this should be the case. I was initially led to believe this
    would be available.

    ---
    Kind regards
    Bev

    Bev Oldfield
    Director
    Heron Constructive Solutions LTD

    Liverpool Office: 0151 475 1217
    Mobile: 07859 855 528

    Cheshire Office: 01928 333212

    Company Number: 09276951
    VAT Registration Number: 252 2959 94

  • Peter Doble
    Reply
    |     Jan 10, 2018

    Yes, I was also under the same impression....

  • Guest
    Reply
    |     Jan 5, 2018

    Yeah, I too was under the same impression.

  • +2
1 MERGED

Your support team call back within 4 hours, and do not ignore pleas for help

Merged
This would save employers frustration and time. It is no good ignoring help requests particularly when dealing with AE which has large fines if not completed on time. It is also no good constantly referring employers to you help pages if the do no...
Guest almost 8 years ago in KashFlow Payroll 0 Acknowledged
1 MERGED

Do not buy this software.

Merged
There is absolutely no support, no contact number, software is not fully developed, it is a waste of time for a busy work place.
Guest over 5 years ago in KashFlow Payroll 1 Acknowledged