Provide better and quicker support Merged

As a sole trader with a number of employees time is important. When something does not work on payroll it is often imperitive to be able to sort it the same day so that the payroll can proceed.. The Help pages do not answer many of the issues and much time is wasted looking through them to no avail. It is nearly impossible to talk to someone and the support takes over a week for any action which is often useless