I was lucky that Brendan responded promptly to my emails, but I think if we could have discussed it over the phone it could have been resolved quicker. Is it company policy not to ring as I asked Brendan if he could ring me and he said that it was not possible
Good Afternoon,
Thank You for taking the time to send us your feedback.
I will pass this onto the support team to look into for you
Kind regards
Leanne