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Could you create a function so users can sign up for alerts to let them know when maintenance is scheduled?

  • Guest
  • Mar 18 2021
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  • Admin
    Leanne Oxley-Hold commented
    9 Jun, 2021 03:17pm

    Hi Patrick,

    I have checked this for you and I can see the Job retention scheme message was issued out on the 16th Oct to our customers and the last maintenance message issued was on the 26th May for a Hotfix being carried out for essential work on the 27th of May.
    You will see these messages when you next log in to your account even if it is retrospective of the dates. If you keep seeing these same messages or earlier ones it will be because you need to tick the box to acknowledge you have read it and don't need to be shown it again otherwise this will continue to show when you log in until you do so.

    I hope this helps to resolve your query and clear the old messages you are seeing.

    Regards

    Leanne

  • Guest commented
    8 Jun, 2021 05:46pm

    Coronavirus Job Retention Scheme

    The Coronavirus Job Retention Scheme (CJRS) or Furlough Scheme ends on the 31st October 2020. The scheme will be replaced by the Job Support Scheme and the Job Support Scheme Expansion.
    For further information please follow this link
    We will update you as soon as we receive any further information from HMRC

    Regards

    The KashFlow Payroll Team

    Why would I want to stop seeing your out of date and irrelevant messages.. Last week you had a message showing your system would be down for repair last month. So yes you are correct you do post messages, they are just out of date.

    From: Kashflow
    Sent: 08 June 2021 16:36
    To: patrick@hospitalityaccountingsolutions.com
    Subject: Leanne Oxley-Hold responded to idea KFP-I-144 Could you create a function so users can sign up for alerts to let them know when maintenance is scheduled?

    Reply to this message and your response will be added to the idea

    Leanne Oxley-Hold responded to idea Could you create a function so users can sign up for alerts to let them know when maintenance is scheduled?

    Leanne Oxley-Hold 4:35pm

    Hi Patrick,

    Can you let me know what message you are getting that you feel is out of date as we don't currently have a maintenance message active?
    Can I also check that you tick the box to stop showing the message once you have read them as if not they can keep showing when you log in until you do.

    Regards

    Leanne

    Guest Jun 7, 2021

    Leanne

    This is not entirely true. There have been many times I have gone to use Kashflow and it is showing the big red ���under maintenance��� box.

    Then when you try and contact your support department you don���t get a reply.

    The current message on your payroll page is out of date.

    I paid ��300 for Kashflow last month making it more expensive than Xero or Sage.

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  • Admin
    Leanne Oxley-Hold commented
    8 Jun, 2021 03:35pm

    Hi Patrick,

    Can you let me know what message you are getting that you feel is out of date as we don't currently have a maintenance message active?
    Can I also check that you tick the box to stop showing the message once you have read them as if not they can keep showing when you log in until you do.

    Regards

    Leanne

  • Guest commented
    7 Jun, 2021 12:41pm










    Leanne 

    This is not entirely true. There have been many times I have gone to use Kashflow and it is showing the big red ‘under maintenance’ box. 

    Then when you try and contact your support department you don’t get a reply. 



    The current message on your payroll page is out of date. 



    I paid £300 for Kashflow last month making it more expensive than Xero or Sage. 






     




    From: Kashflow <aefd7f06746866f4480b0e25-irissoftware@iad-prod1.mailer.aha.io>
    Sent: Monday, June 7, 2021 12:31 pm
    To: patrick@hospitalityaccountingsolutions.com
    Subject: Leanne Oxley-Hold responded to idea KFP-I-144 Could you create a function so users can sign up for alerts to let them know when maintenance is scheduled?
     

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  • Admin
    Leanne Oxley-Hold commented
    7 Jun, 2021 11:30am

    Good Afternoon,

    We do send out notifications which will show when you log into KashFlow Payroll which notify of any dates/times that work is scheduled to be carried out.

    I hope this helps

    Regards

    The KashFlow Team