On your reports section, you have a trial balance report.
You also have a Profit and Loss and a Balance Sheet report.
In my view I believe the description given by Wikipedia, see the following:
From Wikipedia, the free encyclopedia
A trial balance is a list of all the General ledger accounts (both revenue and capital) contained in the ledger of a business. This list will contain the name of the nominal ledger account and the value of that nominal ledger account. The value of the nominal ledger will hold either a debit balance value or a credit balance value. The debit balance values will be listed in the debit column of the trial balance and the credit value balance will be listed in the credit column. The profit and loss statement and balance sheet and other financial reports can then be produced using the ledger accounts listed on the trial balance.
Now, I know that you have a year end option available within the software, but I prefer to keep the year end procedure external as there are often balance sheet items that need to be attended to that cannot be done within Kashflow or any bookkeeping software to that matter. But if the Trial balance report maker was to have only a "date to" option or a "include brought forward balances in capital account codes" this may make it a more realistic Trial Balance to produce final accounts. As it is I have to produce a Balance sheet and a profit and Loss report from kash flow and merge the two reports together and produce my own trial balance, which matches the correct description. What I want from the software is a true trial balance as described above not with capital ledgers missing brought forward figures. Understanding your software does assist here and doing checks with the aged debtor and creditor accounts confirms the TB figures. The soft close year end option, I believe with TAS books was quite a good idea. VT + (VT Accounts) ( see .. http://www.vtsoftware.co.uk/support/VT%20Transaction%20user%20guide.pdfhttp://www.vtsoftware.co.uk/support/VT%20Transaction%20user%20guide.pdf ) has a year end date you can change at will, which is very useful for reporting.
If you have not much experience in trial balance work then as a support adviser you will not understand the importance of this email so please can you forward this to an accountant or someone with background to trial balance in order to gain an understanding of my view point.
I really must apologize for the chance that I may have been condescending here.
Hope this helps. PS It helps me to have the experience but if your software was similar to vt accounts but online it may be very useful.