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VAT to show as zero on EU customer invoices

When a sales invoice is raised, if the VAT element is 0% or N/A (for instance for an EU customer) the totals section of the invoice sent to customers does not show this. Instead it removes it completely so instead of reading NETT (or cost), VAT and TOTAL (as it does when an invoice includes a VAT amount) it just shows NETT (or cost) and TOTAL. We have had an issue with an EU customer claiming that this is incorrect - because we show a VAT reg no. on the invoice we must show the VAT amount as 0.00 to prove VAT has not been added. Please could this be reviewed and if possible amended.
  • Jenny
  • Jan 10 2017
  • Future consideration
  • Attach files
  • Jodie Sawatzki commented
    January 10, 2017 09:20

    Yes, I agree that this feature would be massively beneficial as we too have had problems arise due to the 0% or N/A VAT element not being summarised at the bottom of the invoice. I would LOVE to see this function introduced!

  • Anonymous commented
    January 30, 2018 22:39

    I agree