As the EU has brought in destination VAT charging (which may or may not be adopted by the KashFlow user), it is imperative that a standard VAT rate can also be added to each customer, which defaults to the standard VAT rate for the customer's EU country.
At the moment, you have to remember to change the VAT rate on every invoice - even though in my case, I am not registered for IOSS and therefore have to set it to 0% for all sales outside of the UK.
This can lead to errors and issues when VAT reporting.
Kashflow is now 2 years behind the need to report VAT on sales by destination country as required by IOSS and OSS reporting - when will that be implemented?
It is disappointing that Kashflow have still not done anything about destination VAT reporting requirements.
The help files only refer to the previous VATMOSS scheme, which applied solely to digital products and is no longer used in the UK since we left the EU.