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Create a section on Canvass specifically for bug reports - with higher priority than 'ideas'

We all know bugs exist, but posting them as 'an idea' on canvass, then waiting a month for them to even get looked at is appalling customer service.

If I report them through the Help system, I get passed through various people each wanting access to my account to see this in action, and then after several times re-enabling support access, they tell me to report it on Canvass because they realise it is NOT an acvcount specific issue, but a bug affecting the operation of Kashflow.

  • Rich Mellor
  • Dec 12 2017
  • Will not implement
IRIS KashFlow / Uncategorised
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  • Natasha Chryssafi commented
    January 09, 2018 17:09

    Hello


    Bugs should be logged with support@kashflow.com as these are managed through the Engineering team.

    Thanks

    Natasha

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