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'Aged' customer statements

Customer statements should have the debts 'aged' i.e.30/60/90 days as per Sage-style
  • SteveB
  • Jan 10 2017
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  • Mike Braund commented
    28 Jan, 2019 11:55am

    Hi Natasha

    I am having persistent problems owing to the lack of this functionality.

    Customers do not like statements which may have 60, 90 or more days of invoices on them - they want to know how much is due with a monthly breakdown.

    I have tried to get round this by sending statements for a one month period to some of my customers, so that they know how much to pay - however, it seems that this fails completely when a customer has made an incorrect payment, so therefore an invoice ends up being part paid - yet the part payment does not show on a statement created this way, as the payment was made out of the time period specified.

    Hence, the statement is incorrect.

    I refer to Mark Dodds comment "This is a normal business practice to have aged debt on 30/60/90 overdue."

    Why can you not implement this, are your coders not up to it?

    Though in my case I would prefer a monthly breakdown!

  • Joanne Wootten commented
    8 Oct, 2018 09:47am

    I totally agree with Steve & Mark, this is something that should be shown on all customer statements. Especially to those companies that allow customers 30 day payment terms.

    I am considering switching to Sage because of this.

  • Mark Dodd commented
    29 Aug, 2017 01:55pm

    This is a normal business practice to have aged debt on 30/60/90 overdue. This feature not being here is one reason I recently recommended to a friend in business NOT to get Kashflow. Sorry but this is really rather basic stuff for an accounting package!

  • SteveB commented
    24 Jan, 2017 05:52pm

    True its sorted by date in ascending order, but many companies look to a 30/60/90 categorisation for both paying (e.g. payment terms would be 60 days) and also gauging customer debt levels (the 'debtor-days') metric. An invoice list doesn't provide this additional information without a further manual & time-consuming date calculation.

    There is already the style of report available in the 'Aged debtors' - it just needs this applying to the statement.

    HTH

  • Natasha Chryssafi commented
    24 Jan, 2017 10:59am

    Hi Steve

    The statements are currently ordered with the longest outstanding line at the top.  Are you able to explain further for me please?

    Thanks

    Natasha

  • SteveB commented
    23 Jan, 2017 05:42pm

    Hi Natasha

    The thinking was that the customer's attention is drawn to the outstanding oldest items - terms may be acceptable at 30, or perhaps 60 days, but rarely 90, so the embarrassment would prompt payment.

  • Natasha Chryssafi commented
    23 Jan, 2017 05:20pm

    Hi Steve

    Thanks for the suggestion.  The "Print/Email Statements" functionality is to deliver the statements to your customers, we believe this doesn't need to be done in an aged order.  If you'd like to view your customers and their aged debts, you can do so from the main Customer area by clicking the Outstanding Balance column heading - this will order the balances.

    You can also use the Aged Debtors/Creditors report to view this information.

    Thanks

    Natasha

    Product Manager

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