At present, whenever we sell to the EU, we have to manually set the VAT rate on each line item to 0%, and then add a new line for IOSS VAT collected (if relevant).

Even Business Customers, where the Reverse VAT rules checkbox is selected STILL get the default VAT rate from the product. Only customers outside the EU and UK work properly (with the VAT rate automatically set to 0%).

With 60% of sales to the EU and 40% of sales within the UK, this is increasingly frustrating and requires a lot of effort.

There are default VAT rates for suppliers but not customers.

There are default VAT rates for products - but that does not work with EU destination VAT.


Kashflow have fallen badly behind the times when it comes to dealing with international VAT now.