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Status Future Consideration
Product IRIS KashFlow
Categories Invoicing & Quotes
Created by Guest
Created on Sep 30, 2021

Changing wording on Reminder E-mails

Improvement of Customer relations:

Change the wording on the E-mail of the Reminder Letters : "It's time to pay" is far too aggressive (shades of a gangster threat).

Needs to be much more polite.

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  • Sarah Pettegree
    Jun 26, 2025

    I completely agree. I’ve been using KF for eighteen years and this horrible inappropriate wording is going to drive me to another provider. I suggest the lack of votes is because people haven’t found this forum - I only just have. I know other customers (who I originally recommended KF to) have complained about it to customer services and got very inflexible replies.

  • Guest
    May 6, 2022

    I cant see a way to change this template. I want to delete "It's time to pay"

  • Guest
    Nov 11, 2021

    I completely agree. This wording is far too aggressive. We have to overtype it every time.

  • Tahir Mughal
    Nov 4, 2021

    Thank you for your suggestion. So far we have only received 2 votes on this matter, we will happily revisit this if and when more users vote on this.