If you have an outage, like we're experiencing now, you could inform your customers that there is an issue and approximate fix time. This would keep your customers happier and stop your support team being as swamped with the same requests.
Guest
Such an obvious request. Triedfor two or three days to import bank transcations only to be told it's a known issue. Makes sense for you and us to make those known issues freely available. Things go wrong but it's how you deal with them that matters!