If you tick options for a customer to say they are VAT registered in another EC country, when you create an invoice, the VAT rate defaults to zero.
This suggests Kashflow is geared to support reverse VAT charging to customers
HOWEVER, when you export the EC Sales List for import to HMRC, every customer has a status of 0.
Having spoken with support, they stipulate Kashflow does not support any method of reverse VAT charging for customers (in contrast to suppliers).
This is confusing, as you have to ensure that you remember to
a) change the status code on the EC Sales List export to 3 for those VAT registered customers who used the reverse charging mechanism
b) ensure that the VAT is added to invoices for those customers who are VAT registered in another EC Country.
This seems like a halfway house which does not help anyone and simply confuses matters.
I wonder what happens to these where your EC sales list is automatically submitted along with your VAT return?