I have recently registered for VAT and was wondering why my EC sales list was empty.
I have customers where I had entered their VAT details and marked them as being in another EC country (not sure why you have to do that as you have already provided their country !!)
Anyway, the EC sales list remained empty.
After various emails with support, it seems the help page on:
https://www.kashflow.com/support/kb/ec-sales-list/
is wrong! The sales codes do NOT default to being included on the EC sales list.
I had to enable “Let me set, on a per-nominal basis, which codes should be treated as EC sales” .
I then had to select EC sales codes to be treated as EC sales .
Following that, the EC sales report showed the invoices I expected.
PLEASE UPDATE THE HELP FILE TO ENSURE IT IS CORRECT!
Thank you for bringing this to our attention. I have asked one of my colleagues to check the correct procedure and update accordingly.