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Sent mail folder

We have been asked by a handful clients lately for us to forward on a copy of the original email that was sent when their invoice was emailed to them, often because they are saying that they didn’t receive the invoice, hence why they haven’t paid yet! And because we don’t seem to have access any ’sent mail’ through the KashFlow software, we aren’t able to prove that we did send when we say we sent it. So we have to send it again. Then they generally take a further 30 days from receipt of the new email to pay.

  • Guest
  • Jul 16 2019
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  • Amanda commented
    24 Jul, 2019 06:26pm

    I totally agree, we are indeed having the same issues.  Would be good to get this resolved.  I will have to try the cc method, but I will have to create another email account so i don't get bogged down by invoices!!

  • Wendy Harvey commented
    23 Jul, 2019 06:36am

    We do the same as Michelle, and cc the emailed invoice to one of our email addresses as proof that we've sent it.  However I do agree with the requester, it would be good if this was done automatically rather than showing as a cc email address in the customer's email account.  Perhaps doesn't look the most professional as it is at the moment.

  • Michelle Pierce commented
    22 Jul, 2019 10:47am

    Hi, I am not sure if this will be helpful to you in the interim, we have kashflow set up so that quotes and invoices are automatically cc'd to one of our own email addresses, therefore if a client queries a sent invoice/quote, we can forward it from our own inbox keeping the initial time and date in the email thread to them as proof 

  • Guest commented
    17 Jul, 2019 03:09pm

    Great idea.