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Remove "Formal Notice of Default" added to debt chase emails

We have just discovered Kashflow adds the text "Formal Notice of Default" to the invoice copy when using automatic debt chasing. This is something we do not want and risks alienating our clients. There is no warning that you do this nor any option to remove it, effectively making automatic debt chasing unusable! In our view, this is an urgent client relationship issue! All Kashflow tech support could do is apologise.

  • Ian Devereux
  • Sep 12 2018
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