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Invoices marked paid

We notice that invoices payable by direct debit are being stamped 'paid' even when the direct debit payment has not been received. When a direct debit is set up for (say) the 1st of each month, the instalment invoice produced on that date is stamped 'paid' despite the payment not flowing through the banking system to us for several more days. Of course, in that time the customer has the ability to cancel the DD mandate and the invoice will remain unpaid. Even without the DD being cancelled, the invoice is technically unpaid on 1st of the month.

Can this be changed, please?

  • Karen Khan
  • Sep 11 2018
  • Acknowledged
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