Skip to Main Content
Status Acknowledged
Product IRIS KashFlow
Categories Invoicing & Quotes
Created by Guest
Created on Jul 26, 2018

Undeliverable Email Notification when emailing invoices

Wonder why your invoices dont get paid?   Customer then says they didnt receive it! so you send another copy... and they still dont pay!

WE MUST GET A NOTIFICATION WHEN WE SEND AN EMAIL INVOICE TO A CUSTOMER AND THE EMAIL BOUNCES.

Please consider this to be urgent.

 

  • Attach files
  • Guest
    Reply
    |
    May 14, 2019

    I also complained about this some time ago. Is this not quite a basic function?

  • Guest
    Reply
    |
    May 14, 2019

    This has happened to me 3 times recently. Kashflow needs to fix this and changing the smtp settings is not an option I want to get involved with.

  • Julie Shepherd
    Reply
    |
    Jul 26, 2018

    Hi, in Settings, there is a section called SMTP Configuration which can be used to send KashFlow emails via your own email account.  By doing this, you will receive any undelivered notifications directly to your inbox.  Hope that helps.

1 MERGED

Delivery receipts when sending out invoices

Merged
WE need to know that the invoices have actually been received - no notification if undeliverable
Guest over 5 years ago in IRIS KashFlow / Invoicing & Quotes 0 Acknowledged
1 MERGED

Email bounce advice

Merged
Any email bounces should immediately be notified to the registered email address. This should be part of the core functionality when you are sending emails on your customer's behalf
Guest over 5 years ago in IRIS KashFlow / Invoicing & Quotes 0 Acknowledged