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Status Already exists
Product IRIS KashFlow
Categories Other
Created by Guest
Created on Nov 17, 2017

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flash up a message saying that you only have one password attempt left

 

Pat Wintle

Nov 17, 11:56 GMT

Hi. I've had to contact you through online chat because our account was blank. It was quickly established that we had been locked out because of too many wrong password attempts. We have been using Kashflow for several years, and didn't know that this could happen. It was particularly disconcerting because there was no warning; other sites usually flash up a message saying that you only have one password attempt left. Please could you look into putting this message on. Thanks.
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    • Elaine Milne
      Reply
      |       Feb 26, 2020

      Hi, We have had a similar issue and there should be a message on the screen after entering the password but before the memorable word saying that the account is blocked rather than a grey screen with no message after you have entered the password and memorable word as it is not apparent the cause of the grey screen.