Just a quick overview so it makes sense: This month a customer has noticed a payment against an invoice, but they don't remember paying it. I have looked at the account and a credit note has been allocated to credit a line of the invoice that is not chargeable. When you look at the statement it says in the invoice column invoice 6501 and then in the invoice issued column says £540, then the next line says invoice number 6501 and then in the payment received column says £54, but it doesn't note the credit note number. This has led to confusion. Is there anyway of amending this.
I suggest that there be an addition that shows the credit note and then details that invoice number that it has been allocated to.
