We were forced to start using the new design as the old design started to slow down dramatically. However, the new design is taking more time to use and slows down as it opens numerous tabs when working with individual customers. Many more clicks are needed to get to the same outcome, but if not paying attention, mistakes creep in as it might not have clicked through. The Debtors report only shows a few characters per business, which means we don't know some of the customers on the list as we have many customers starting with the same placename, as they are local companies. We then have to click through, which opens a new window again, etc. We have been told by support (who replicated some of our issues) all of this is 'expected behaviour in the new design'. At times we revert back to the old design to get the debtors report with the full business names, so we can save time. Sorry, but this is all not good enough and causing us a lot more time and frustration.
Thanks Sascha, info like this really helps us validate what we are doing and prioritise what needs attention - much appreciated,
Dan
Hi Daniel
Thank you for your response, I appreciate you taking the time to give me a detailed response.
I don't think a phone call is necessary, but I just wanted to give you a bit more detail on the clicking and how mistakes can be made.
For example, if you add a new transaction:
* If you put a code or item in the search box, you cannot press return for the system to use the code or item, you have to go back to your mouse and then click to ensure the code is accepted. This is an extra action that has caused mistakes to be made.
* When you 'save and add another' the form does not clear, but holds on to the previous transaction details. It means you have to change and clear every box (including comments), to make sure the new transaction does not have details of the old transaction.
This is not the only place where extra clicking is required, but hopefully it shows what I mean.
In the hope this helps.
Kind regards,
Sascha
All About Magazines
01684 252242
Hi,
Thank you for taking the time to provide such detailed feedback. We are currently going through a review process of the new interface and will be making changes based on the feedback we're receiving. I've already raised the issue around items opening in new tabs, and we're actively looking into that. This is something we've seen raised by other users as well.
I've also noted everything else you've highlighted, including the additional clicks required, the impact on efficiency, the risk of errors, the Debtors report only showing limited customer name information, and the need to switch back to the previous design to complete tasks more effectively.
We really appreciate the level of detail you've provided, as it helps us better understand the day-to-day impact these issues are having. If you'd like to discuss any of this in more detail, I'd be happy to arrange a call. However, you've already provided enough information for us to take this feedback forward if you'd prefer not to.
Thank you again for your detailed feedback.
Kind Regards,
Daniel Killoran