If you have an outage, like we're experiencing now, you could inform your customers that there is an issue and approximate fix time. This would keep your customers happier and stop your support team being as swamped with the same requests.
Archived Product Codes / Sales Code to a separate tab
Currently when you untick the box to mark a product code or sales code as an archived item and not to appear in the active dropdown lists the product remains on the relative page amongst the other active codes. My proposal would be to add a button...
Allow VAT returns to be generated (and finalised) without having to link to HMRC for MTD.
Lots of people don't want to submit their VAT returns directly from Kashflow. There are many reasons why the Kashflow data might need adding to/amending before submission (in my case because I only use Kashflow for my sales ledger, but it might be...
As MTD is just round the corner I would hope that Kashflow are planning to add a module to the current services available for the MTD for landlords as well as the MTD for self employed already showing on Kashflow. If there is an option for a Self ...
My team seem to regularly run into issues logging in due to the "memorable word" security layer. This should be able to be freely disabled by the customer if it does not suit their needs.
I have used old Kashflow for many years on my Firefox browser. I have recently upgraded to new Kashflow, which worked for 2 days. I now only get a blank screen. Having contacted support the response was, that Kashflow is only supported on Chrome. ...
This is a housekeeping suggestion. We've been using KFlow for over ten years and have a build up of obsolete journal templates which we would like to extinguish to reduce clutter. Just to be clear, we mean only old templates, obviously not the jou...
During a busy day I had been working on a number of Kashflow clients When working on company B, I was importing data, by mistake I used the user ID and password for company A Can you believe that rather than getting an error message the data for c...
Call down results in smaller portions, based on last updated field so you always get ALL changes. Minimises network traffic and costs on both ends for data movement plus time benefits etc.
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